Mission Statement & Values

Our Mission & Values

We support and empower individuals and families to realize their potential and achieve self-reliance
 
We do this by offering client centered services and programs that embrace the following values:

  • Community
  • Compassion
  • Excellence
  • Growth
  • Respect

Our Principles

 We operationalize our values by adhering to the following principles:

  • We collaborate with stakeholders to ensure standards of excellence and transparency in program planning and service delivery.
  • Our environments are safe, healthy, supportive and inclusive.
  • We are committed to excellence in leadership and financial accountability.
  • We create ongoing positive change through a commitment to continuous learning, quality improvements, and growth.
  • We respect our clients and stakeholders and we are committed to a hopeful, strength focused client-centred approach in all we do.

Our Brand Promise

Changing Lives Together
 

What you can expect as an individual/family receiving services from us:

Statement of Rights
All recipients of service can expect to be treated with dignity and respect, to receive services regardless of sex, race, colour, religion, national origin, age or degree of disability.

Your Privacy
Information obtained from client records or from persons having access to them will be treated as private and confidential.  Such information will not be published, released, or disclosed in any manner, except where Community Services is required by law or Community Services obtains the informed, written consent of the person/family served.  Please see Maple Ridge/Pitt Meadows Community Services Privacy Policy.

 The Privacy Policy is an Adobe File (If you do not have Adobe Reader please click here to download it for free):

Complaints
Community Services believes that all persons served have the right to express their complaints and to have them resolved quickly, fairly and confidentially.

Step 1  Individuals forward their complaint to the program worker or the program supervisor.
Step 2  If the issue is resolved, the individual will receive a written response within five days, detailing the resolution.
Step 3  If the issue is not resolved, the individual has the right to appeal the process.

For complaints regarding privacy protection, please forward your complaint in writing to the attention of our Privacy Officer at the following address:

Maple Ridge/Pitt Meadows Community Services
11907 -  228th Street
Maple Ridge, BC   V2X 8G8